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Frequently Asked Questions
FAQ Information
Are your goods are genuine ?
Yes, you can rest, all our goods are genuine. You can know us by our goods.
Can I pay via Paypal ?
Yes, you can pay via paypal.
And If you have corporate bank accounts, you can pay via Bank Transfers.
Our bank accounts:
USD Account
EUR Account
All Accounts only accept business transaction payments from corporate accounts
Payments sent from personal bank accounts will be rejected
What Shipping Methods Are Available?
China POST and China EMS.
We can also send by DHL, UPS, TNT, FedEX, if you want please concat us calculate freight.
How Long Will it Take To Get My Package?
It takes 1 business days for processing, International shipping takes a minimum of 20 days. Sometimes fast and sometimes slow. if after 90 days not received please contact us refund of the amonut [ Excluding shipping freight ].
Please note that there may be delays on rare occasions or in remote areas due to COVID-19 impact.
To find your order status, you can track your package here.
Do I receive an invoice for my order ?
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
How Do I Track My Order?
URL 1: https://www.17track.net/en
URL 2: http://www.ems.com.cn
Do I Need A Account To Place Order?
Nope, you don’t need to have an account to place an order with PPE.cc
You can simply shop, add items to the cart, and check out. When you place your order, you can provide an email address for order confirmations so you can track your order.
Having an account is pretty handy. You’ll be able to see your order history, any wish lists you’ve created, and the shipping addresses you’ve used will be saved for future purchases. An account can be created before you start shopping by clicking the “create my account” button (image below), before you check out and place your order, and immediately after your order is placed.
FAQ Second Version
I made a mistake in my order! Now what?
Your order is held for two hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! Please contact us immediately.
If your order has already been printed and shipped, unfortunately changes cannot be made to it.
Are all your products in stock?
The website updates our stock levels constantly and removes sold out sizes and items from the website. If a product can be added to your cart it is in stock and ready to ship to you.
In the rare case an item has sold out while you completed your order or could not be located in our warehouse, you will be refunded immediately and any remaining items will be shipped as soon as possible.
How much is shipping?
Shipping rates vary depending on the weight of the order, the number of packages needed to fulfill the order, and the delivery location. Within the China several shipping options are offered, typically starting around $1.99. Shipping internationally typically starts around $5.99 USD.
To get an accurate price quote for shipping, please add the items you want to your cart and proceed to checkout, then select your shipping destination country from the checkout’s drop-down menu.
