1. 7-Day Dead on Arrival (DOA) Guarantee
Items exchanges are only available for items that you received in a non-human damaged or non-working condition or the item is not what you ordered is incorrectly shipped to you. To confirm what the issue is, the picture or video proof of the issue is a must. After we confirm it is DOA, we will resend a new one for free (we will assume shipping cost) within 7 days or you can ask for a full refund.
2.30-Day Money Back Guarantee
Within 30-day of the item purchase date you may return items purchased at PPE.cc with a full refund of your purchase price. The shipping cost is non-refunded in such case. Items must be returned in the original packaging for a full refund(shipping costs not included).
No compensation is available in the following cases:
1)The original package was opened.
If need to refund, PPE.cc will process the refund within 3-6 days upon receiving the returned item. The refund time will depend on the payment method. Please see details below:
PayPal refund will take up to 48 hours to process and appear in your account.
Credit card refund will take between 5-10 business days to appear in your account depending on your credit card company and intermediaries